PIER Regional Training and Exercise Standards
PIER Regional Training and Exercise Standards
The PIER System is a Content, Contacts, and Inquiry management system utilized in the Houston Urban Area. User turnover, new site adoption, site repurposing, and product enhancements and feature changes require multi-faceted training sessions at various levels.
Users in PIER are assigned “Permission Groups,” which roughly mirror the types of training required to be operating at that level.
Additionally, overhead training is required to educate non-users on the usage of PIER.
Kickoff Training
Kickoff trainings are high-level reviews of PIER’s functions and regional usage. Kickoff training is usually given at the start of a PIER implementation, but is sometimes given on an ongoing basis as organizations experience turnover.
Core elements
- What PIER the company is
- What PIER the product is
- PIER basic functions
- Regional approach to information sharing - EPIS
- PIER policies
- PIER regional participation opportunities
Prerequisites
- None
Frequency
- Quarterly or as needed on-site
Basic User Training
Basic User Training is the most basic level of hands-on training offered.
Core Elements
- Regional approach to information sharing - EPIS
- PIER policies
- PIER regional participation opportunities
- Basic Document Management
- Basic Contact Management
- Basic Inquiry Management
- Collaboration
Prerequisites
- None
Frequency
- Monthly or as needed rotating around the region
Intermediate User Training
Intermediate User training is the highest level of training most users receive. Enhanced user training includes nearly all administrative functions on a single site, and allows Administrators to assign the “Power User” permission group to anyone trained to this level.
Core Elements
- Advanced Document Management
- Advanced Contact Management
- Advanced Inquiry Management
- Collaboration
- Web site
- Gateways
Prerequisites
- Basic User Training
Frequency
- Monthly or as needed rotating around the region
Administrator Training
Administrator training is the highest level of training offered, and will include every function in a PIER site, including cross-site functions and user management. Each organization should have at least one user trained to the Administer level, but if they do not they can utilize the Regional Administrator for assistance with their site.
Core Elements
- PIER Family structure
- EPIP Policies and procedures
- User management
- Optimization
- Maintenance
- Monitoring
- Security
Prerequisites
- Intermediate User Training
Frequency
- Quarterly or as needed
Certification Training
Certification training is an optional, strategy-based training class offered by PIER Systems. It is a comprehensive three-day course taking a user from basic knowledge through a high-level understanding of PIER policies and best practices.
Frequency
- As offered by PIER Systems, Inc. or as demand dictates.
Exercises
Table-top
Offered annually, 6 months following state or regional functional or full-scale exercise.
Functional
Offered annually to coincide with state or regional functional or full-scale exercise.
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